Ordering, payment and shipping

On this page you will find all the information about ordering, paying and shipping of your product. If the information is not clear or if you have any questions and/or remarks, we would like to hear from you through our contact form.

Order

Ordering in our webshop is very easy. You choose the product you want and add it to the shopping cart. The shopping cart takes you to the checkout. Here you get an overview of your order and you can indicate to which address you want the order to be sent. Below that you can choose how you want to pay for your order. You have several options.

Once you have placed the order it will be sent to our back office. We will then ship the product as soon as possible through one of our postal providers.

If you have placed an order and wish to cancel it, you must notify us that same day before 16:00. After 16:00, your order will be shipped. You can then return your order through the return procedure

During the ordering process, no account is created with us. You always order as a guest. If you want to order more often then you need to enter your information again. 

If you have any questions about the ordering process or about the order itself, you can always contact us using the contact form.

Payment

It is possible to pay in our webshop in a number of ways. We use the payment services of Pay, Paypal, Afterpay and Billink for the processing of payments. When you place an order, depending on the payment variant chosen, you will be redirected to the payment module to make the payment to us.

Via the Pay payment module you can pay us using iDeal, Visa/MasterCard (Credit Card), MisterCash/Bancontact, Afterpay and In3. There are no charges for this.

With a iDeal payment you can pay directly from your Dutch bank account. The amount will then be directly debited from your account. This payment method is supported by all Dutch banks.  

With a MasterCard or Visa payment, the amount will be charged to your credit card. With a credit card payment, you have the option to reclaim the payment afterwards. This is called a chargeback. If you do this then the amount paid will be reversed by the issuing authority. If you do this as a business customer without consulting us, or if you make an unjustified chargeback request as a consumer, we will be forced to charge you the full costs resulting from this. You will receive a separate invoice including administration costs. The chargeback costs are €25,00 (including 21% VAT). The administration fee is €15,00 (including 21% VAT).

With the payment option MisterCash / Bancontact the amount will be directly debited from your Belgian payment account. This payment method is supported by several Belgian banks. 

With Paypal you can pay us with your own Paypal account. This can be connected to your own bank account or credit card. With a Paypal payment you have the option to recover the payment afterwards. This is called a chargeback. If you do this, the amount paid will be refunded by the issuing authority. If you do this as a business customer without consulting us or if you, as a consumer, make an unjustified request for chargeback, we are forced to pass on the resulting costs in full to you. You will then receive a separate invoice including administration costs. The chargeback costs are €25,00 (including 21% VAT). The administration costs are €15,00 (including 21% VAT).

With Afterpay you have the option to pay afterwards. In order to be able to pay afterwards, a mandatory check will take place at Afterpay. For this you are obliged to provide a number of data. Please note that Afterpay can refuse you. When you choose Afterpay, you are obliged to sign for receipt of the product. The shipment will then go through PostNL with signature. This payment method is only available in the Netherlands. A minimum order amount of €40,00 (including 21% VAT) applies to the use of Afterpay.

With Billink you have the option to pay afterwards. In order to be able to pay afterwards, a mandatory check will take place at Billink. For this you are obliged to provide a number of data. Please note that Billink may refuse you. When you choose Billink, you are obliged to sign for receipt of the product. The shipment will then go through PostNL with signature. This payment method is only available in the Netherlands. A minimum order amount of €40,00 (including 21% VAT) applies to the use of Billink.

Our payment process is secure. You can tell by the green bar in front of the domain name. Here you see the security lock (SSL) and our company name AerieCura BV Our security certificate is issued by Sectigo. This is an international organization, specialized in SSL certificates.

Pay by invoice is possible for individuals and companies from the medical sector. You must have an AGB or BIG registration for this. We will check this. After receipt of your order you will receive an invoice with a payment term of 14 days. No costs are charged for this. 

Shipping

For the shipment of your order we use the services of Sendcloud. This allows us to use the shipping services of PostNL. You have the option to have the order delivered to your home or another address. You can also choose to pick up the order at a service point. Click on "service point" when placing the order.

If you place the order, we will ship the order within 24 hours on working days. Orders placed and paid for before 17:00 PM will be shipped the same business day. In most cases you will receive the order the next day. Unfortunately, we cannot guarantee the time of delivery. If it is not possible to ship your order, we will indicate this to you in advance, for example by means of a banner at the top of the page. For some products a longer delivery time applies. This will be displayed with the relevant products. 

Shipments to the Dutch Wadden Islands can take 1-2 business days longer depending on the ferry service. The stated prices do not include shipping costs. The standard shipping costs for a package within the Netherlands (excluding overseas areas) and Belgium are €4,95 including VAT. We ship for free within the Netherlands and Belgium if the amount of the order excluding shipping costs exceeds € 50,00. Deliveries to Aruba, Bonaire, Curaçao, Saba, Sint Eustatius and Sint Maarten are not possible.

Separate shipping rates apply for shipping outside the Netherlands and Belgium. The shipping rates are:
Luxembourg: €10,95 (including VAT)
France: €9,95 (including VAT)
Germany: € 6,95 (including VAT)

By default, the shipment is sent with a Track&Trace number. You will automatically receive an e-mail from PostNL.

When you are not at home, you will receive a note in your mailbox. On this note it will be indicated whether the package has been delivered to the neighbors or whether the shipping service will deliver the package to the nearest parcel point. At a parcel point, your order will remain for a maximum of 5 business days. 

If you decide not to pick up the package from the parcel point it will be returned to us. We can then resend the order to you upon payment of the shipping costs. 

Complaints following shipment must be made known to us as soon as possible, preferably within 7 calendar days of discovery. If you do not submit a complaint to us at all, your rights expire. For example, a package has been delivered according to PostNL, but you have not received it. You must then inform us as soon as possible, preferably within 7 calendar days after discovery, that you have not received the package. Do you not report the complaint at all? Then your right to a new shipment expires. 

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